At Bangvapor, we strive to ensure our customers are fully satisfied with their purchase. However, if you are not completely satisfied with your order, we are happy to assist with returns and exchanges in accordance with the policy outlined below.
Eligibility for Returns and Exchanges
To be eligible for a return or exchange, the following conditions must be met:
Return/Exchange Period: All returns and exchanges must be requested within 15 days of receiving your order.
Condition of Product: The product must be unused, in its original condition, and in the original packaging.
Non-Refundable Items: Certain items are non-refundable or non-returnable, including:
Opened or used e-liquid products (for hygiene and safety reasons).
Consumable items (e.g., coils, wicks, and accessories) once opened or used.
Gift cards or promotional items.
Any items marked as “final sale” or “non-returnable.”
How to Request a Return or Exchange
If you would like to request a return or exchange, please follow these steps:
Contact Us: Reach out to our customer service team at support@bangvapor.de with your order number, reason for the return/exchange, and any relevant details or images (if applicable).
Return Authorization: Our customer service team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
Shipping the Item: Carefully pack the item in its original packaging. Ensure that the product is protected from damage during return shipping. You are responsible for the return shipping costs unless the item is defective or we made an error in the order.
Processing the Return: Once we receive the returned item and verify its condition, we will process the return or exchange. Please allow up to 1 business days for processing.
Refunds
Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please note that shipping fees are non-refundable.
Partial Refunds: If the returned item is damaged, missing parts, or not in original condition, we may issue a partial refund based on the condition of the returned product.
Exchanges
If you prefer an exchange for a different item, please indicate your preference when contacting our customer service team. We will send you instructions on how to proceed. Exchange items will be shipped once we receive the returned item and confirm its eligibility.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 15 day of receiving the order with the following information:
Order number.
Description and photo(s) of the damaged/defective product.
We will offer a replacement or a full refund for defective or damaged items at no additional cost to you.
Late Returns
Returns or exchanges requested after the 15 day return period will not be accepted unless the product is defective or there was an issue with the original shipment.
Shipping Fees
Shipping costs for returning an item are the responsibility of the customer, unless the item is defective or there was an error in the order. We recommend using a trackable shipping service to return your item. We do not guarantee that we will receive the returned item, so we cannot be held responsible for lost return shipments.
This policy applies to the following countries.
Cancellation Policy
If you wish to cancel your order, please contact us as soon as possible. We process orders quickly, so we may not be able to cancel an order once it has been shipped. If the order has not been shipped, we will issue a full refund.
Note: This policy can be adjusted based on the specific regulations or conditions that apply to your business, such as local laws regarding returns, customer satisfaction guarantees, or specific product types that might require special handling.
This policy applies to the following countries
Austria, Belarus, Belgium, Canada, Czechia, Denmark, Finland, France, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Spain, Sweden, Switzerland, Türkiye, Ukraine, United Kingdom, United States
For regions not listed here, please contact our 24-hour customer service.