Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are processed within 1-2 business days. Delivery times vary depending on your location:
Domestic shipping: 3-5 business days.
International shipping: 7-14 business days.
Please note that shipping times may vary during holidays or busy periods.
Shipping costs depend on your location and the size of your order. You can view the shipping cost at checkout before finalizing your purchase. We also offer free shipping on orders over [specific amount], depending on your region.
Yes, we offer expedited shipping options for an additional fee. You can choose your preferred shipping method at checkout. Expedited shipping typically arrives within 1-3 business days, depending on your location.
If you need to update your shipping address, please contact our customer support team as soon as possible. Once the order has been processed and shipped, we are unable to change the address.
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order through the courier’s website. If you haven’t received tracking information, please check your spam folder or contact our support team.
We’re sorry for any inconvenience caused! If you received the wrong item, please contact our customer support team within 7 days of receiving your order. We’ll work quickly to resolve the issue by either sending you the correct product or issuing a refund.
Yes, we do offer international shipping to select countries. International shipping rates and delivery times vary by location. Please check at checkout for specific details based on your shipping address.
If you need to cancel your order, please contact us immediately. Once an order has been processed and shipped, we are unable to cancel it. However, you may be eligible to return the item after it has been delivered.
If you need to swap an item
Returns and Exchanges
We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, you can return it for a full refund or exchange. Please contact our customer support team to initiate the return process. The item must be in its original packaging and in resellable condition.
To initiate a return, please contact our customer support team within 30 days of receiving your order. Include your order number and the reason for the return. We’ll provide you with return instructions and a return shipping label if applicable.
Yes, we offer exchanges for unused and unopened items. If you wish to exchange an item for a different size, color, or product, please contact our customer support team within 30 days of receiving your order. We’ll guide you through the process of returning the original item and shipping the new one.
Return shipping is the responsibility of the customer, unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service to ensure the return is safely delivered. For defective or wrong items, we’ll provide a prepaid return label.
For hygiene and safety reasons, we cannot accept returns on opened or used products. Items such as e-liquids, disposable vapes, and products that have been opened or damaged are not eligible for return or exchange. Please ensure the product is in its original, unused condition before returning it.
Once your return is received and inspected, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
Sale or discounted items are subject to our regular return policy, as long as they meet the conditions of being unopened and unused. However, we do not accept returns or exchanges for final sale items or clearance items.
We apologize for any inconvenience caused. If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order. Provide your order number and photos of the damaged item, and we’ll resolve the issue by offering a replacement or full refund.