Customer Service
Our team is always here for you.
Answers to the most common questions about your purchase
Orders and Shipping
Orders are processed within 1–2 business days. Delivery times vary depending on your location:
Domestic shipping: 3–5 business days.
International shipping: 7–14 business days.
Please note that delivery times may be delayed on public holidays or during periods of high order volume.
Shipping costs depend on your location and the size of your order. Shipping costs are shown to you at checkout before you complete your purchase. Depending on the region, we also offer free shipping on orders over [certain amount].
Yes, we offer express shipping options for an additional fee. At checkout, you can choose your preferred shipping method. Express shipping usually takes 1–3 business days depending on your location.
If you need to change your shipping address, please contact our customer service team as soon as possible. Once the order has been processed and shipped, we can no longer change the shipping address.
Once your order has been shipped, you will receive a tracking number by email. With this number, you can track your order via the carrier's website. If you have not received any tracking information, please check your spam folder or contact our customer service team.
We are sorry for the inconvenience! If you have received the wrong item, please contact our customer service team within 7 days of receiving your order. We will find a solution quickly and either send you the correct product or issue a refund.
Yes, we offer international shipping to selected countries. Shipping costs and delivery times for international shipments vary by location. You can find the exact details for your shipping address at checkout.
If you need to cancel your order, please contact us immediately. Once an order has been processed and shipped, we can no longer cancel it. After delivery, however, you may be able to return the item.
If you would like to exchange an item
Returns and Exchanges
We offer a 30-day return period for unused and unopened products. If you are not satisfied with your purchase, you can return it for a full refund or exchange it. Please contact our customer service team to initiate the return. The item must be in its original packaging and in resalable condition.
To initiate a return, please contact our customer service team within 30 days of receiving your order. Provide your order number and the reason for the return. We will provide you with the return instructions and, if applicable, a return label.
Yes, we offer exchanges for unused and unopened items. If you would like to exchange an item for a different size, color, or product, please contact our customer service team within 30 days of receiving your order. We will guide you through the entire process – from returning the original item to shipping the new one.
The customer bears the cost of return shipping, unless the return is due to a defective or incorrect item. We recommend using a shipping service with tracking so that the return arrives safely. For defective or incorrect items, we will provide you with a prepaid return label.
For hygiene and safety reasons, we cannot accept opened or used products. Items such as e-liquids, disposable vapes, and products that have been opened or damaged are excluded from returns or exchanges. Please make sure that the product is in its original condition and unused before returning it.
Once your return has been received and inspected, we will process your refund within 5–7 business days. The refund is issued to the original payment method. Please note that, depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Discounted items are subject to our regular return policy, provided they meet the conditions of being unopened and unused. However, we do not accept returns or exchanges for final sale items or clearance goods.
We apologize for the inconvenience. If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. Provide your order number and photos of the damaged item, and we will resolve the issue with a replacement or a full refund.