Contact Us
We are here for you! Reach out to our team – for support, inquiries, or feedback.
📧 Email: huanwst@163.com
🕒 Opening Hours: Monday–Friday, 9:00–18:00 (UTC+8)
Frequently Asked Questions – Answered
Frequently Asked Questions
That depends on the e-liquid. Some e-liquids contain nicotine, while others are completely nicotine-free. You can choose entirely according to your personal preferences.
E-cigarettes are considered a less harmful alternative because no combustion takes place. However, they are not completely risk-free and should be used responsibly by adults.
That depends on the type of device and your vaping habits. Disposable vapes typically last from several hundred to several thousand puffs, while refillable devices can be used for months with proper care.
Delivery times vary depending on the destination. Orders from our EU warehouse usually arrive within 3–7 business days , while orders from our China warehouse can take 10–20 business days .
Once your order has been shipped, we will send you an email with a tracking link. You can use it to check the status of your delivery at any time.
Please check whether the battery is charged and correctly connected. If the problem persists, please contact our customer service – we will be happy to help you resolve it or show you exchange options.
We accept returns within 14 days of delivery for unused and unopened items. Please contact our support team before returning a product. Please read the return and refund policy for further details.
Many users switch to e-cigarettes in order to reduce or quit smoking, but results vary from person to person. For medical advice or a personal plan to quit smoking, we recommend consulting a healthcare professional.